Duane Littles

Entertainment / Eyewear

Returns, Refunds and Exchanges Policy:

At Duane Littles Eyewear we understand that the perfect pair of sunglasses and/or eyeglasses are an essential addition to your wardrobe. "They make the perfect accessory. It's the first thing that people see when they look at you. The frames that you wear give your personality a voice. They are a true representation of you", says founder Duane Littles.

We want you to love your eyeglass and/or sunglass purchase. If you are not completely satisfied with your purchase you may return the item within 15 days of receipt of your purchase for a refund or exchange. Item must be in its' original packaging and in sellable condition. Sorry, shipping costs will not be refunded.

All products must be returned with any unused warranty cards, instruction booklets, cleaning cloths and case where applicable. Please notify us by email before the return. The client is responsible for returning the item(s) pre-paid and insured for the full value with "tracking". Returns lost in return shipping will not be refunded.

 

How To Return An Item

Your item must be in its original condition to be returned, unless there is a manufacturer defect. You must return the item within 15 days of receipt of your purchase.

 

1. Please email [email protected] to request a refund and we will respond at our earliest convenience.

2. Mail your returned item to:

     Duane Littles Worldwide Inc.

     Returns Department 

     234 Vernon Avenue

     3rd Floor

     Brooklyn, NY11206

3. Include in your package a signed letter stating the reason for your return and the original receipt.

 


Return Exceptions

 

Merchandise that has been abused, damaged or altered will not be accepted for return or exchange.

 


Restocking Fee

 

All items are subject to a 30% restocking fee if not returned within the 15 day return period. This will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 


Exchanges

 

If your frame is in like new condition, you may exchange it for a different pair of eyeglasses and/or sunglasses. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

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Payment Policy:


Accepted Methods of Payment

 

Credit Card (Visa, Master Card, American Express, Discover)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

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Shipping Policy:


Turnaround

 

All orders are shipped within 48 hours Monday - Friday 9am - 5pm.

 

Carriers

 

We use the following carriers to deliver our orders:

 

 

USPS

UPS

FedEx

TNT

 


Order Tracking

 

When a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

 


Shipping Rates

 

Free ground shipping to residents of the Continental United States. All international clients and express shipping in the Continental United States must email order to find out about shipping cost. The rate charged for the shipping of your order is based on the weight of your products, and your location. You will receive a reply with an invoice.


 

Back Orders

 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

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Privacy Policy:


This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

 


What Information Do We Collect?

 

We only collect information that we need that is related to your order. This includes your:

Billing Address

Shipping Address

Email Address

Credit Card Information

 

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

 


How Is My Information Used?

 

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

 


Security and Storage

 

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer beforeit is transmitted over a web server. We do not store your Credit Card data.

 


Cookies and Browser Information

 

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.